Refund policy

We dedicate ourselves fully towards customer satisfaction for your complete crystal aura experience. Crystal Hideaway offers exchanges and returns for your concerned item within 21 days of your purchase date. Excepted items may include rare crystals that are non-refundable. Customer is responsible for shipping of any items qualified under the refund policy.

However, if there is an issue with your purchased item, please contact us. Crystal Hideaway customer support will attempt to rectify your matter promptly. If you receive a damaged item, please contact us within 3 business days of receiving it for a full refund. Crystal Hideaway will pay for shipping costs in this scenario.

Crystal Hideaway staff carefully hand packs all orders. However, unfortunate circumstances do arise where items may arrive damaged. Please contact us before shipping back any item so we can rectify the issue accordingly.

Did you receive a damaged/defective item? Is there a missing item in your shipped order? Please contact us immediately so we can provide instructions to help you in an orderly manner.

Billing Policy

Every Customer must comply with the billing policy implemented by Crystal Hideaway. All payments must be received by Crystal Hideaway before any billable product or service is activated/shipped. Customer is responsible for providing accurate contact and payment information.

Crystal Hideaway accepts American Express, MasterCard, Discover and VISA credit/debit cards as payment methods. If an item is not paid in full or a credit card transaction hasn’t been completed, your order will be subject to a discretionary cancellation. Crystal Hideaway will not validate any orders without an authorization code of payment transaction.

Requested refunds will only be submitted once the Return Order form is received and approved by Crystal Hideaway. Customer is responsible for any applicable outstanding charges incurred. Please refer to Refund Policy and Shipping Policy for further details. Refunds issued on purchased items may be reflected on your account balance up to 10 business days.

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