FAQs

What are my shipping charges?

Shipping rates in North America (Canada and the contiguous United States)

Orders above $75 USD 4.99 USD
Orders $100 USD and above FREE
You will not incur any duty or other charges.

Shipping rates to International destinations

We do offer International shipping. However, some restrictions may apply for certain destinations and items. Customer is responsible for any other incurred charges such as custom fees, duties, shipping etc. Please contact us for further inquiries.

When will I receive my order?

Processing Time

Shipping time may vary based on the method selected when placing your order to cart. Most shipments are processed via UPS. Once your order is approved, it will be processed and shipped the next business day. Customer will be notified if any items are on backorder or in case of any unforeseen delays.

Shipping Restrictions

Orders placed on Fridays after 5pm EST will be processed on the following Monday. All orders must be shipped to a physical address.

Payment approval is required prior to shipping, including shipping and handling charges and any applicable sales tax.

Tracking Orders

There are 2 ways to track your orders:

• Logging into your account and checking for delivery status.
• Following the given link for your tracking number.

What is your return policy?

Return Policy

In order to return an item please fill

Return Order Form

Please email info@crystalhideaway.com and provide your order number along with a picture of the disputed item.

Damaged/Wrong items

What do I do if my package arrived damaged? What to do in case of missing/wrong product? How do I return the damaged item?

Crystal Hideaway staff carefully hand packs all orders. However, unfortunate circumstances do arise where items may arrive damaged. Please contact us before shipping back any item so we can rectify the issue accordingly.

Did you receive a damaged/defective item? Is there a missing item in your shipped order? Please contact us immediately so we can provide instructions to help you in an orderly manner.

We are in Eco-Mode

Crystal Hideaway is committed to using Eco friendly shipping material. We encourage the use of renewable and recycled materials as much as possible. Let’s keep it clean and green!